Environmental Risk And Compliance Management For The Housing and Local Authority Sector

Housing association and local authority water system and legionella prevention programmes
Cite: Eirian Evans / Terraced housing, Kerry

We provide water treatment services for all types of residential properties, from individual houses to large blocks of flats, working with landlords, letting agents, housing associations and local authorities.

Working within this sector, we are mindful of the needs of everyone from the estates staff and administrative teams within the housing or local authority, through to the people that live within the communities themselves.

The SMS contract managers they employ are always at the end of the phone and are really professional/friendly in their approach, as do the engineers and assessors that carry out work activities on our sites. I have met many of the Engineers onsite and I can with confidence state that all have much expertise and are trusted contractors and to me really feel like an integral part of our water hygiene programme. Bookings and scheduling is carried out by a friendly, professional, customer focussed team that are prepared to be flexible.

Health & Safety Surveyor, Oxford City Council

To ensure consistency, we deploy the same DBS-checked engineers on each service visit whether it is to undertake routine temperature monitoring, showerhead descale and disinfection or a cold water storage tank inspection, so that everyone becomes familiarised with who is attending the site and what they have come to do. This can often reduce stress and anxiety, particularly for vulnerable groups such as the elderly. Our people are trained and performance managed on treating people and their belongings with respect and care.

SMS Environmental has an in-house support team on-hand to help those responsible meet the requirements of ACoP L8 protect tenants, maintain drinking water quality, while mindful to consider cost savings without increasing risk.

All of our clients have complementary access to Opuz, an online health and safety compliance solution that enables real-time monitoring of services provided. No more waiting weeks for paperwork to arrive – all relevant documents, certificates, task completion/work sheets and any other information can be viewed and printed instantly or exported to your in-house systems.

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